![]() I tried a different cable I brought along - my cable had the same problem. He didn’t notice this message popping up on the screen because the printer is a fair distance away from the computer, and I guess the message was disappearing before he had a chance to look at it. Whenever I plugged the printer into his computer, a message popped up saying: The last USB device you connected to this computer malfunctioned, and Windows does not recognize it. When I arrived, it quickly became apparent that this was more than a glitch. I stopped by after work to take a look, hoping that it was just some simple glitch that I could resolve. ![]() “Did you try unplugging and replugging it? Did you try a different USB port on the computer? Maybe the computer needs a reboot?” None of that fixed it. I went through all the basic troubleshooting with him: This particular printer only has a USB port for PC connectivity. He has a business where he needs to be able to print forms and receipts for customers, so it’s a big deal when he can’t print. It still worked fine as a fax machine or copy machine, but he couldn’t print to it from his Windows 10 computer. My cousin recently got ahold of me, saying that he was having trouble with his Brother FAX-2840 fax machine/laser printer.
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